Satisfaction Survey Results
A few months ago the AMA conducted a survey among the participants of the Municipal Website Venture to determine how satisfied they are, in general, with the services we provide.
The Municipal Website Venture's mandate is to improve the quality of municipal websites in Nova Scotia in a cost effective manner that allows non technical staff to easily manage and maintain their websites.
Les Coleman, the Municipal Website Coordinator, designed and developed the websites using Joomla, an open source content management system. In addition to redesigned websites our partners received Joomla training, technical support, consulting services, hosting, software upgrades, interface redesigns and photographic services.
Here is an abridged version of the results from 11 municipalities. For the following answers 1 represents the least satisfied and 5 being
Overall Satisfaction: 4.5
Website Appearance: 4.5
Website Functionality: 4.2
Website Usability: 4.0
Aware of Web Development Process: 4.3
Website Development: 4.5
Support & Advice: 4.2
Performing Tasks in Joomla
Changing Content: 4.3
Adding Content: 4.3
Uploading Documents: 4.3
Uploading Pictures: 3.7
Adding Links: 3.9
Meeting Mandate: yes: 9, somewhat: 2
Recommend Municipal Website Venture: yes: 11
From anecdotal responses and statistical data we have had a good impression about the direction the program has been going. Adding the survey responses into the mix confirms that we are meeting our objectives while providing a good value proposition for our partners. The results clearly highlight our strengths, as well as areas that need improvement. The Municipal Website Venture has adopted a continuous improvement philosophy; therefore, knowing what we have to do to make the program better is just as important as knowing what we are doing right.